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Destination Data Improvement Initiative
    Letter From Helen Marano, Director, Tourism Industries

 

Dear Colleague:

As you are our primary customer, I am enclosing a copy of the Tourism Industries Destination Data Improvement Initiative. Let me explain.

Over the past four years Tourism Industries has worked with regional tourism organizations, state tourism offices and city convention and visitors bureaus and trade associations to find ways to improve upon the existing collection system for international visitor destination data. Together we have experienced some successes as well as some disappointments. It is time to open the door for even more options by evaluating the needs and alternatives.

We understand the overriding need to meet the growing importance of providing accurate information on the number of international travelers visiting a destination. The primary source of our past work has been the In-Flight Survey of International Air Travelers. This is a unique and complex program that partners with all of the domestic and many of the foreign air carriers for administering the survey. It's important to note that the In-Flight Survey was originally designed to capture primarily national level statistics for export and import flows of revenues for the country's balance of trade. It also was developed to provide trends in traveler characteristics to guide industry in their policy and marketing decisions. Now, with dramatically increased investments by state and local destinations, industry and trade associations into the international marketplace, this Survey has been resourced to provide the "count" of international visitors to the states and local destinations, in part to justify the return on these investments. To ask for this exacting multi-level destination visitor data totals and by country segments is a stretch to the Survey's current statistical reliability capabilities.

This dilemma has motivated the launching of the Destination Data Improvement Initiative. This fiscal year we are stepping up to the plate and funding a formal effort to investigate and propose viable alternatives to getting the "counts" you demand. Please read it. Give us your reactions, your suggestions or comments to our plan. A statement of work (request for proposal) will be put out next month to solicit the entity which will evaluate, investigate and provide recommendations after working with you and other members of our customer base. Be ready to respond when the call comes. If you have a specific individual in your office other than yourself who should serve as the contact person for this Initiative, then tell us. Later this month we will create a special section on our website for your input and guidance and will put a copy of this Initiative on the site as well.

You have sounded your voices loud and clear. Now we need your involvement to be part of the solution. Watch for future e-mails on this vital Initiative. We're on a fast-track to see if we can resolve this sooner than later. Thanks in advance for your help and partnership.

 

Helen N. Marano
Director, Tourism Development
    for Tourism Industries
U.S. Department of Commerce
Washington, D.C. 20230

cc: Leslie R. Doggett, Deputy Assistant Secretary for Tourism Industries